Support
Last Updated February 1, 2023
Technical resources, popular community topics and how-to articles to help you get the most from your product.
Related to Virtual Machines
Some virtual machines got the power options available, for cases where the user is the admin of the plan. If you accidently turn off your virtual machine, then needs to call our office and ask to turn back on. Also, if you don’t want that to happens, or not need that option, can ask us to remove the option from your virtual machine.
Our virtual machines run under a hardware that force all machines to have a specific local time, you can have a time based on your local zone, or other zone, but not a time outside a zone. For example, if your local time zone is UTC – 4, but you want to be a few minutes ahead, that’s not possible since the hardware synchronize all the virtual machines with a global time server, but in case you want to be at UTC – 5, then just need to select that time zone.
Related to Virtual Office
There are several options available for this task, but we recommend the 2 most secure. The first one is using Microsoft RDP, this option requires configurations on your network, and that is what makes it the most secure. This option access to the machine and also allow to pass all your peripherals to the connected computer, making the connection one to enjoy.
The second option is to use a software capable to let you connect to the computer. We recommend AnyDesk, since is very light (Near 4MB), and it is fast, this software allow users to set a password for the connection, this way your computer will be always available.
It is also possible to allow others to connect, for that cases a user in front of the computer most allow the connection.
If you have a VoIP plan with AV Computer, you don’t have to worry, our service is already configured in the cloud, you just have to allow the employee to take the phone from the office, and connect it to the internet at home. Our VoIP phones will work the same as an office, although they may be connected in different remote locations.
Related to Websites
Our plans contain all needed for your new website to work, with some minimum extra to add, each plan cover the domain name registration, the hosting plan, and a basic professional design.
Starting on October 2022, we now include SSL on our plans. Some customers may want the SSL to present their company information, or be extra secure, for that cases the SSL Certificates may cost extra to the plan.
Our plans got no limit on size, or pages, or images, it is up to the client how big or how deep what to go, we go as customer needs.
If you got already a website would like to be alike, or want to use a wordpress site, you can point us on that direction, but is good to be original, so we will try to get a professional theme that will work for your business. Based on your company logo colors, type of business type and some related factors, we will help you chose the correct template for your website.
If you need your site to be working perfectly, and at the same time want to change the theme you already got, we can create a separate site from the original for test, that way you can see the changes without touching your website, and wend all is complete, then we apply the changes to your website.
Even than some templates include a price for end users, on our plan maybe we can cover the cost, noticing that could be some exceptions. Since our goal is to keep our clients as long as possible, and with the help of our providers, we may offer you a template that will have a price for end users at no extra cost, wend you pick one of our plans.
Related to Other Services
This service consists of an address in the United States where you can send your products or merchandise, from companies that do not ship to Puerto Rico.
When the merchandise is delivered to this address, an invoice will be sent to you by email with the shipping cost to Puerto Rico. You must pay this invoice for the merchandise to be shipped, once paid, you will receive an email with a link to find out the status of your shipment, and the tracking number.
Yes, the shipping limit is 108 inches round trip with a maximum of 70 pounds. Packages that exceed these limits are not accepted.